Which solution fits which problem?
TechLinkAI offers nine service lines for UK organisations, delivered remotely. All of them work around your existing ERP, CRM and Microsoft 365 systems. The table below shows what each one is for, and each page has more detail on scope, timeline and data handling.
| Solution | Best for | What it does |
|---|---|---|
| AI Chatbot | Answering repeated customer or employee questions | Replies in natural language from your approved documents |
| AI Agent | Multi-step work that varies from case to case | Plans steps and completes tasks across systems, with human approval points |
| RPA & Robotic Process Automation | High-volume, rule-based tasks on screen | Repeats fixed steps with software bots, including in systems without APIs |
| Process Automation | Approvals and handoffs between teams | Replaces email chains with tracked digital workflows |
| Microsoft Copilot | Getting value from Microsoft 365 | Prepares licensing, security, training and adoption for Copilot |
| Human Resources Automation | Hiring, onboarding, leave and HR questions | Moves HR processes into a self-service portal and approval flows |
| Financial Process Automation | Invoices, reconciliation and reporting | Captures invoices with OCR, routes approvals and reports in Power BI |
| AI-Powered Call Centre | High call volumes and repeat requests | Adds AI self-service and agent assist to your existing telephony |
| Quality Control Automation | Certificates and inspection reports in manufacturing | Compares documents with the drawing and order, and holds mismatches for review |
How to choose between a chatbot, an AI agent and RPA
- Choose a chatbot when people need answers. It is the interface: someone asks and it replies.
- Choose an AI agent when work needs to be carried out and the steps vary. It decides what to do next and acts across systems.
- Choose RPA when the steps are fixed and repeat at volume. It follows rules and does not make judgement calls.
Many projects combine them: the chatbot provides the interface, the agent makes decisions and RPA carries out the repetitive work. If you already use Microsoft 365, Copilot may cover individual productivity needs without a custom build.
FAQ
Questions about getting started
No. TechLinkAI integrates with ERP, CRM, accounting software and custom-built systems through REST APIs or native connectors, and automates around the tools your team already uses.
Start with one high-volume, rule-based process and measure it against your current baseline. A free 30-minute discovery call can help identify a suitable first process.
Yes. TechLinkAI works with small teams, SMEs and larger organisations across the UK, and sizes each pilot to fit your scale and processes.
TechLinkAI does not publish a fixed price list. Scope and cost are agreed after a free 30-minute discovery call, and depend on the processes, systems and support involved.
Not sure which solution you need?
Book a free 30-minute discovery call. We will look at your processes and suggest where to start.