Customer contact platform

Customers message you. AI answers. Your team resolves.

The AI Call Centre learns from your own product and service documents, answers incoming requests instantly, routes sales and service enquiries to the right person, and measures every step.

Book a demo All products

24/7AI replies on WhatsApp
One workspaceInbox, CRM and analytics
Human handoverWhenever the customer asks or the topic needs it

Call analytics: total requests, AI resolution rate, handed to humans, satisfaction and time saved

What it does

Key features

Let AI answer the questions coming in on WhatsApp, so your team can focus on the conversations that need a person.

WhatsApp AI assistant

Messages to your WhatsApp Business line are answered by AI. The conversation passes to your team when the customer asks or the topic needs a person.

Knowledge base from your documents

Upload your product catalogue, technical documents and FAQs as PDF or Word. The assistant answers from these sources.

Live support inbox

Assigned to me, unassigned and closed conversations on one screen, with saved replies your team can call up with a shortcut.

Built-in CRM

Leads, support tickets and activities are created from conversations, with source, score, priority and owner.

Call analytics

AI resolution rate, first response time, time to resolution, satisfaction and time saved, by day, week and month.

Roles and permissions

Agent, supervisor and manager roles, department-based assignment and online status.

Screens

See the product

Illustrative screens with sample data.

How it works

Four steps from set-up to results

Connect your line

We connect your WhatsApp Business number and CRM. Integration endpoints run in your infrastructure.

Train the assistant

Upload your product and service documents. Answers are based on these sources.

Set the rules

Decide which topics go to sales, service or a live agent, and set up your saved replies.

Measure and improve

Track the AI resolution rate and satisfaction, and add missing answers to the knowledge base.

Who it is for

Use cases

Customer service teams

Let AI take the repeat questions so agents can focus on complex requests.

Sales teams

Quote and price requests arrive as leads in the CRM and go to the right person.

Technical and field service

Fault, calibration and spare-part requests become service records with priorities.

Manufacturers and distributors

Stock, delivery times and technical product questions are answered from your documents.

Works with

WhatsApp Business API
Your CRM
Power Automate, Make or n8n workflows
PDF and Word knowledge base
Live support inbox
Email
Web forms

Frequently asked questions

Good to know

The assistant bases its answers on the documents you upload and the rules you set. If it cannot find the answer in your sources, or the customer asks for a person, it hands the conversation to your team.

Yes. Leads, activities and support tickets are synced with your existing CRM. The panel gives a view of those records.

WhatsApp Business is the main channel. Email, web form and phone enquiries can be tracked in the same workspace as tickets and leads.

The platform can be installed on your own server or private cloud, so conversation and customer data stay in your infrastructure. We design deployments around UK GDPR and the Data Protection Act 2018.

Start standard if you want to go live quickly and your process is fairly typical. Choose tailored if you have your own routing rules, CRM fields or reports. We can recommend one after a short discovery call.

Other products

Automation discovery

Scale your customer communication with AI.

We will show the AI Call Centre live on your own product documents.

Book a demo Contact us

AI Call Centre

Customers message you. AI answers. Your team resolves.