Case Studies: Real Projects, Real Results

Problem:

Leave requests, onboarding, and employee information requests were managed manually. Processes for hundreds of employees were tracked through spreadsheets and email.

Solution:

A Power Apps self-service portal and Power Automate approval flows were implemented.

Process:

Result:

HR operations were moved to a central platform. Manual work decreased and full process visibility was established.

Problem:

The customer service team could not respond outside business hours, and dissatisfaction was increasing.

Solution:

An AI chatbot built on Azure OpenAI with Teams and website integration was deployed.

Result:

After-hours requests began to be handled automatically, reducing workload on the customer service team.

Problem:

Production data across multiple systems required daily manual consolidation, consuming significant labor hours.

Solution:

Power Automate and Python-based RPA bots took over data collection and reporting tasks.

Result:

Morning reports are now ready without manual intervention, and staff shifted to more strategic work.

Problem:

Hundreds of invoices were entered manually every month, with high error rates and long processing time.

Solution:

An OCR-based data extraction engine and Power Automate approval flow were implemented.

Result:

Invoice entry was automated, manual error rates dropped, and period-close times shortened.

Problem:

Interdepartmental approvals were lost in email chains, with no clear visibility into pending approvers.

Solution:

Automated approval flows with Power Automate and centralised tracking via SharePoint were implemented.

Result:

Approval flows became transparent and trackable, with automatic reminders for delayed approvals.

Problem:

Microsoft 365 licences were underused; employees were not benefiting from Copilot capabilities, reducing licence ROI.

Solution:

Copilot activation, company-specific prompt library development, and employee training were delivered.

Result:

Employees started actively using Copilot for meeting summaries, email drafts, and document preparation.

Problem:

Information flow between field teams and the office ran through scattered channels — phone calls, messaging apps and paper forms — making progress tracking slow and time-consuming.

Solution:

A custom-built site management program consolidated field data into a single platform, letting management track progress in real time.

Result:

Information flow between field and office is now digital, and site processes are trackable and reportable.